Shipping policy
Shipping Policy
Shipping Carriers
All Scooter Zone shipments are shipped via UPS and/or US Postal Service. All shipment tracking information will be sent to the customer via email and shipments can be tracked on the UPS.com and/or USPS.com website(s). PLEASE NOTE Scooter Zone will NOT ship to any PO box addresses.
Processing Times
Processing times are different than shipping times. Processing times are the time it takes for Scooter Zone to prepare your order whether it be packaging, modifying, customizing and/or altering the contents within. Processing times are generally 1-3 business days with some slight increases during holiday seasons. If there is a need to contact you for any reason regarding your order, this will affect the processing time for your order until we receive a response.
Non-Contiguous US
We are able to ship to Non-Contiguous areas of the US including Puerto Rico, Hawaii & Alaska and/or any non-contiguous US military bases. The $10 SZ Flat Rate shipping cost does not apply to any areas of non-contiguous US. The $10 SZ Flat Rate shipping fee will act as a deposit toward the full shipping amount the these areas which must be paid by the customer. One of our staff members will be in touch in order to collect any remaining shipping costs.
Delivery Times / Damages
After processing of order, delivery time within the United States is 1-9 business days and up to 20 business days internationally (if international shipments are arranged). PLEASE NOTE: we are NOT responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS/UPS to the local carrier in your country/area or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited our offices. If you receive a damaged product, please contact us. If the damages are done by the carrier, a claim must be created by the customer via the carrier.
SZ Shipping Rates
Scooter Zone does offer a flat rate shipping cost of $9.99. This flat rate only qualifies for orders within the contiguous US. This shipping rate also does not qualify for any orders for more than two complete scooters. If you have any further questions regarding our flat rate fee, please contact us via email at info@thescooterzone.com or give us a call at (951) 296-2222.